- Privacy Protection Commitment
1.1. The Soft Tree is committed to safeguarding your privacy while providing our tech support services. We encourage you to periodically review this statement as it may change from time to time at our sole discretion.
- The information this Website might collect
2.1. With your permission, this Website may collect, store, and use your personal information. The Company uses this information to contact you regarding the product and/or services you have requested/purchased. This includes but is not limited to service calls, re-registration/renewal notifications, special offers, and surveys on improving our services.
2.1.1. Personal Identifiable information
2.1.2 You may request a copy or send a correction to your personal information that is held by us, by contacting our Privacy Officer by e-mail at firstname.lastname@example.org.
2.2 Payment Information : The Soft Tree INC. does not store your credit card details. We use Authorize.net and PayPal as the payment gateways and all of your data is secured on their servers. They perform the payment processing and they have their special way of protecting your information to ensure ultimate safety.
- The purpose and use of the information collected
In the process of providing service to users/clients, this Website will collect information.
3.1. We use this data for legitimate business operational and marketing purposes, which include but are not limited to:
3.1.1. Providing and enhancing our customer service;
3.1.2. Processing orders and inquiries;
3.1.3. Contacting users/clients when needed;
3.1.4. Improving our website and services;
3.1.5. Resolving technical issues and troubleshooting problems;
3.1.6. Conducting market research surveys;
3.1.7. For authentication, customer service, security, archiving and backup purposes which will help ensure the safety of the products and services provided to you on this Site;
3.1.8. To provide you with information about products and services that we offer and/or to send you updates that you might be interested in, such as: service plans, and/or product or service alerts (unless you have indicated that you do not want to receive such messages). You may stop the delivery of marketing e-mails by following the instructions accompanying a particular communication or by contacting us via e-email at: email@example.com.
3.2. The Website is committed to withhold and not share or use any information without user/client consent, except when needed to perform business operations mentioned in section 3.1.
- Cookies and other tracking technologies
4.1. This Website may collect and use your information using cookies, web beacons and other tracking technologies. A cookie is a small text document that is saved onto your computer when you access certain sites. The Website uses these cookies to identify recurring visitors, and to promote continued Website visits. Cookies also allow the Website to track user internet-usage behavior in order to improve the service and targeted advertising. Most browsers allow you to manage your cookies, including whether or not to accept them and how to remove them. You can set your browser to notify you when you received the cookies, or you can choose to use the browser to block cookies. However, please note that if you reject cookies, when your browse through websites online some of the sites may fail to load or will function improperly.
4.2. Tracking technologies may record the following information: The Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; date and frequency of access to the Site. The IP address is the number that is automatically assigned to your computer when you access the internet from your computer. The network server is the device that provides the webpage, and it can identify your computer based on your IP address.
4.3. The Website may also use “tracking tags” technology. These are also called “transparent GIF pictures” or “web beacons.” This technology makes the Website more clearly understand which pages the users accessed. The tracking tags are meant to help optimize and customize the Website for you and other users.
4.4. In order to advance the Site’s marketing performance and promotional achievement, the Website may use tracking technology to record visiting-information about the Site’s users/clients. In addition, the Website reserves the right to use user/client IP addresses and other tracking technology to identify the users/clients in order to ensure compliance with the Site’s/Company’s Terms and Conditions, protect the Website and the users/clients, and when the law or other regulations require.
- Diagnostic Tools and Remote Access
5.1 The Soft Tree INC. uses online diagnostic tools that may collect a wide variety of useful information about the state of a client’s computer system and applications. This information is communicated to The Soft Tree INC. using security technologies over the Internet. The Soft Tree INC. analyzes this information to help diagnose and solve end-user problems. The Soft Tree INC. diagnostic application is not designed to collect sensitive information.
5.2 The Soft Tree INC. technicians may need clients to authorize remote access support. Clients that authorize remote access support give technicians’ permission to take control of their computer/system. This allows the technicians to diagnose and correct problems remotely. The Soft Tree INC. technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computers and/or networks.
- The information and e-mails the Website may send you
6.1. E-mail and information
When you use this Website or any of its services, the Website may use your information to send e-mails or push notifications to your device. The Company sends messages to its clients via e-mail regarding its services, new improvements, notice of scheduled services, etc. Our clients may opt-out of receiving this information by notifying us at firstname.lastname@example.org.
6.2. Other service-related announcements
If necessary, the Site/Company will send you announcements or notifications (for example: notifications of certain suspended services due to system maintenance). You may not be able to unsubscribe from these service-related non-promotional notifications.
- External links
- Contact Information